Policies

Disclaimer

We don’t own any travel products. We're simply connect our customers with travel service providers like airlines, hotels, cruise, charter and tour operators. The accuracy and completeness of the information displayed on our site regarding inventory are the sole responsibility of each provider. Market conditions and circumstances can change suddenly, making the information on our site inaccurate or outdated.

If any issues arise during booking or your travel, GOYARA will serve as your point of contact and make reasonable efforts to assist you. We'll always follow the standard policies of travel providers (airlines, hotels, cruise, charter and tour operators).

Booking Policy

When you book travel products through our website, the booking is actually with the travel provider listed on the booking page. Our website serves as a user interface only. Before booking with GOYARA, travelers must agree to and understand the terms and conditions of the travel providers (like Airlines, Hotels, Tour Operators, etc.). If you encounter any problems or disputes with your bookings, GOYARA will be your contact point and will make reasonable efforts to help you.

Note: Please note that all prices and offers are subject to change based on availability.

Marketing Promotion Policy

GOYARA offers occasional promotion codes and discounts on the website.

We have the right to change, modify, or withdraw these terms and conditions or replace the promotion with another one, similar or not, without prior notice.

In case of a dispute, GOYARA's decision is final.

When you register with www.goyara.com, we shall contact you with offers and information we think may interest you.

Payment Policy

When you make a payment on this site, you agree to let us use your personal information to verify and validate your transactions, ensuring no one else is using your credentials without your consent. We may also share your details with third-party credit card payment gateways for verification purposes. Your personal information will only be used for identity verification and confirmation.

Note: Please note that the Convenience Fee, charged by GoYara, may vary depending on the payment method you choose.

Cancellation & Refund Policy

If you need to cancel or make changes to your booking, GOYARA will follow the cancellation policy of the supplier (Airlines/Hotels/Cruise/Charter/Tour operator, etc.).

For flights, hotels, cruise, charter and tours, GOYARA won't charge any extra service fees.

To request a refund or make changes, please notify GOYARA at least 48 hours before your travel date.

The refunded amount for hotels, flights, or tours may appear in your account within a period of 15 working days, depending on your payment method.

Please note that the convenience charge is non-refundable.

If you've chosen the EMI payment method, the EMI charge will be deducted based on the payable amount.

For cash payments, the refund will be sent to your preferred channel.

Note: In case of a national emergency, lockdown, political unrest, natural disaster, etc., the standard refund policy may not apply.

Refund/ Re-issue Policy: